Question 1

Returns

Accepted Answer

All lighting items can be returned within 60 days of delivery. Goods must be in a saleable condition, with no attempt at installation and in original, undamaged packaging. All returns are subject to final approval by our Warehouse Returns Team. To complete your return, arrange return shipping to Dawn Lighting's Sydney warehouse at 34 Rosebery Avenue, Rosebery, NSW 2018. Please include your order number on the shipping label. Allow 3 - 7 business days for the refund to be processed.

Question 2

Warranty

Accepted Answer

Dawn Lighting offers a 12 month warranty on all lighting products to both residential and commercial customers. Warranty excludes globes (light bulbs). *Installation and maintenance must be performed by a suitably qualified tradesperson. *Defects or damage caused by misuse, product abuse or error in installation are not covered by this warranty. *Warranty is for parts only – excludes removal or installation of replacement parts. *Warranty excludes consequential loss caused by defects in the product or its components.

Question 3

How do I process a warranty claim?

Accepted Answer

Please email us at hello@dawnlighting.com.au with details of the issue you are experiencing, photos of the product, and your original order number.

Question 4

What should I do once my order has arrived?

Accepted Answer

Whether your project starts in a few weeks or a few months, we strongly encourage you to check your order within two (2) business days of receiving them. This is to ensure you have received the correct items and that they haven't arrived damaged or faulty, and to submit a claim if required. Read on for a quick guide on how to check your order: Step 1: Inspect your pallet Your pallet will arrive securely wrapped in white film with orange security tape intact. If this is not the case, please take a photo and contact us immediately. Step 2: Inspect your order Verify the finish, colour, size and pattern match your order Count the quantity matches your order Check all boxes are labelled with the same shade and colour Inspect for any defects or damage In the unlikely event your order arrives damaged, faulty or incorrect, we will gladly EXCHANGE or REPLACE them. Refer to the returns, exchanges and breakages section for more information on the process or to submit a claim, please click here.

Question 5

How will my order be delivered?

Accepted Answer

Your items will arrive securely strapped, carefully wrapped to protect them from the elements and delivered to your kerbside using a tail-lift truck or via forklift. Depending on the delivery provider, as a courtesy, some drivers may attempt to call you 1 hour prior to delivering. Whilst we do advise that it's best for someone to be onsite to coordinate the delivery, it's not essential. If you are not home, the driver has an authority to leave and will deliver the goods to a safe location kerbside. Please understand that due to occupational health & safety insurance considerations, the driver is prohibited from moving the goods past this point.

Question 6

How can lighting change the mood of a room?

Accepted Answer

● Warm light = cozy, relaxing. ● Cool light = bright, energizing. ● Layered lighting (ambient, task, accent) creates depth and flexibility.

Question 7

How do I clean light fittings safely?

Accepted Answer

● Turn off power, use a soft dry or slightly damp cloth, and avoid harsh chemicals. ● Fabric shades or natural pendants, use the brush attachment on your vaccum and lightly clean

Question 8

What colour temperature should I choose?

Accepted Answer

● Warm white (2700–3000K) → Relaxed, cozy feel ● Neutral white (4000K) → Balanced and natural ● Cool white/daylight (5000–6500K) → Bright

Question 9

What’s the difference between indoor and outdoor lights?

Accepted Answer

● Indoor lights designed to create mood and atmosphere within a space. Indoor lighting creates a house into a home. Fittings are not weatherproof and not suitable to withstand the element. ● Outdoor lights can create mood in outdoor living space or highlight facades, landscaping and/or gardens. They are designed with higher IP ratings to withstand rain, dust, and temperature changes.

Question 10

How do I choose the right light for my space?

Accepted Answer

● Consider purpose (task vs mood), brightness needed, colour temperature, and style. ● Do you want to focus on something specific in the space? - Lighting can also be used to enhance the architecture of a space or highlight features.

Question 11

How long do integrated or dedicated LED lights last?

Accepted Answer

● 25,000–50,000 hours on average, far longer than traditional bulbs.

Question 12

What is an integrated LED light?

Accepted Answer

● A fixture with LED chips built directly in, not replaceable.

Question 13

What is a dedicated LED light?

Accepted Answer

● A fixture designed only for LEDs, sometimes with replaceable LED modules.

Question 14

What’s the difference between integrated and dedicated LED?

Accepted Answer

● Integrated = non-replaceable LEDs built in; Dedicated = LED-only fixture, may allow module replacement.

Question 15

Can I repair an integrated/dedicated LED light?

Accepted Answer

● Not usually — the whole fitting is replaced when it fails.

Question 16

Can I replace my existing bulbs with LEDs?

Accepted Answer

● Yes, just match the base type, size, and voltage.

Question 17

Can LED lights be dimmed?

Accepted Answer

● Yes, if marked “dimmable” and paired with a compatible dimmer.

Question 18

How do I know if my fitting is suitable for LED?

Accepted Answer

● Most standard fittings are; check specs or ask an electrician.

Question 19

Why is my LED light buzzing or humming?

Accepted Answer

● Usually due to dimmer incompatibility or low-quality drivers.

Question 20

Do LEDs save money compared to traditional bulbs?

Accepted Answer

● Yes, up to 80% less energy and a much longer lifespan.

Question 21

Why choose LED over incandescent or halogen?

Accepted Answer

● They’re energy-efficient, last longer, stay cooler, and are eco-friendly.

Question 22

Are LEDs safe to use outdoors?

Accepted Answer

● Yes, if rated IP65 or higher for weather resistance.

Question 23

What is IP rating?

Accepted Answer

● The IP rating (Ingress Protection rating) is an international standard that tells you how well a light fitting is protected against solid objects (like dust) and liquids (like water).

Question 24

How does IP rating work?

Accepted Answer

The IP rating is written as IP followed by two numbers: ● First digit → protection against solid objects (dust, dirt, fingers, tools) ● Second digit → protection against liquids (water spray, splashes, immersion) Example: IP65 ● 6 = Completely dust-tight ● 5 = Protected against water jets from any direction

Question 25

What do the digits stand for?

Accepted Answer

Question 26

Where is IP rating used?

Accepted Answer

● Indoor dry areas - IP20–IP40, Bathrooms – IP44+ (depending on zone), Outdoor areas – IP65+ recommended and Pool areas – IP67 – IP68.

Question 27

What pendant light do I choose for my space?

Accepted Answer

● Match Your Home’s Style – Choose a pendant that aligns with your décor — whether modern, traditional, minimalist, or bold — so it feels like a natural extension of the room. ● Size for the Space – Consider the width, height, and overall scale of the area. A pendant that’s too small can look lost, while one that’s too large can dominate the room and block sight lines. ● Think About Table Length – When placing pendants over a dining table, the table’s length matters. Longer tables may suit multiple smaller pendants, while a single oversized pendant works well over compact tables.

Question 28

How high should I hang pendant lights?

Accepted Answer

● Over dining tables, allow about 70–80 cm from the tabletop to the base of the pendant. ● For kitchen islands, aim for around 75–85 cm from the benchtop. Ensure at least 2.1 m clearance if they’re placed in open walkways.

Question 29

How many pendants should I use over an island or dining table?

Accepted Answer

● It depends on the size: ❖ Small island (up to 1.5 m): 1–2 pendants. ❖ Medium island (1.5–2.4 m): 2–3 pendants. ❖ Large island (over 2.4 m): 3+ pendants, evenly spaced. ● A good rule of thumb is to leave 60–80 cm between pendants.

Question 30

What is the best type of lighting for a kitchen?

Accepted Answer

● Use a layered approach: ❖ Ambient (downlights or track lights) for general coverage. ❖ Task lighting (pendants over benches, under-cabinet LEDs) for food prep. ❖ Accent lighting (strips or spotlights) for extra atmosphere. ● If your kitchen is part of an open-plan layout, ambient lighting is especially important. It helps the space flow into the living or dining area while still feeling warm and comfortable.

Question 31

How can I create a cozy atmosphere in my living room?

Accepted Answer

● Use warm white bulbs (3000K) for a soft, relaxing feel. Add dimmers and layer with floor lamps or wall sconces for flexibility.

Question 32

Are downlights enough on their own?

Accepted Answer

● Downlights provide great general illumination but combining them with lamps or accent lighting adds depth and comfort.

Question 33

Should I choose a pendant or a ceiling fan for my living room?

Accepted Answer

● You don’t always have to choose one over the other. If your space needs both airflow and overhead lighting, consider adding a lighting kit to your ceiling fan. This all-in-one solution saves space, keeps the room comfortable, and still allows you to style the area without compromise.

Question 34

What kind of lighting helps create a restful bedroom?

Accepted Answer

● Stick with warm light (3000K) to set a calm and cozy mood. Bright, cool tones are best avoided here, as they can feel too energising right before sleep.

Question 35

Are dimmers worth it in bedrooms?

Accepted Answer

● Yes, installing dimmable LEDs gives you the freedom to brighten the space for getting dressed or tone it down when you’re relaxing at night.

Question 36

Where should lights be positioned?

Accepted Answer

● Avoid placing fittings directly above where your pillow sits because looking up into a strong beam isn’t comfortable. Instead, try wall-mounted lights beside the bed. They provide good task light and free up your bedside table.

Question 37

Can pendants work in a bedroom?

Accepted Answer

● Absolutely. A feature pendant above the bed can add drama and style, as long as it’s sized to suit the proportions of the room. Smaller pendants hung on either side of the bed are also a great alternative to traditional lamps.

Question 38

Can I combine lighting and cooling in one fixture?

Accepted Answer

● Yes, add a lighting kit to your ceiling fan. It is a smart way to keep your room comfortable while also taking care of your main lighting needs.

Question 39

Are special lights required in bathrooms?

Accepted Answer

● Yes. Lights must meet Australian bathroom zoning requirements. For example: ❖ Zone 0 (inside shower/bath): Extra-low voltage (12V) IP67 fittings only. ❖ Zone 1 (above bath/shower): IP65 rated, RCD protected. ❖ Zone 2 (around basin): Minimum IP44.

Question 40

What types of lighting should a bathroom have?

Accepted Answer

● Like other rooms, bathrooms benefit from layered lighting: ❖ Ambient light for general brightness (downlights, flush mounts, or a 2-in-1 light with fan). ❖ Task lighting around the vanity for grooming. ❖ Accent lighting to add mood and style.

Question 41

How can I avoid shadows in the mirror?

Accepted Answer

● Use wall lights on either side of the mirror or install our vanity light above the mirror. This provides clear, even illumination that is perfect for grooming and makeup application.

Question 42

How can I make my dining room lighting flexible for different occasions?

Accepted Answer

● Since dining rooms are often multi-purpose spaces—used for meals, entertaining, study, or even work your lighting should be adaptable. Dimmable LED globes let you switch from bright, cool light for focus to soft, warm light for relaxed dinners.

Question 43

How do I choose the right pendant for my dining table?

Accepted Answer

● Match the fixture to your table shape and size: ❖ Round or square tables – use a central statement pendant, or cluster arrangement. ❖ Rectangular tables – go for a long linear fitting or space two pendants evenly across the table.

Question 44

What size pendant works best in a dining room?

Accepted Answer

● Scale is important. As a guide: ❖ Smaller rooms (under 3 m wide): choose a pendant or chandelier under 60 cm wide. ❖ Larger rooms/tables: scale up with a wider fixture or multiple pendants to match the proportions. ❖ How high should I hang a dining pendant? Aim for around 70–80 cm above the tabletop. This provides enough clearance for sight lines and prevents glare while still ensuring the table is well-lit.

Question 45

What lights are best for entertaining outdoors?

Accepted Answer

● Go for warm white LEDs (3000k) to create a welcoming mood. Add wall lights for atmosphere and include brighter task lighting near cooking or BBQ areas.

Question 46

Do I need special fittings for outdoor areas?

Accepted Answer

● Yes—always check the IP rating. Covered alfresco spaces generally only need IP44, while more exposed areas should use IP65 or higher to withstand rain and dust.

Question 47

Can I use ceiling fans outdoors?

Accepted Answer

● Absolutely. Our fans are outdoor-rated ceiling fans perfect for alfresco areas, helping with airflow and comfort during warmer months. Add a lighting kit to combine cooling and illumination in one fixture.

Question 48

Do garden lights need to be weatherproof?

Accepted Answer

● Yes—outdoor garden lights should have an IP65 rating or higher to withstand rain, dirt, and dust. Lower IP ratings may be fine under eaves or sheltered spots, but exposed fittings need stronger protection.

Question 49

What type of lighting works best in gardens?

Accepted Answer

● A layered mix gives the best results: ❖ Spike spotlights to highlight trees, shrubs, or architectural features. They’re adjustable, easy to move, and great for creating dramatic effects. ❖ Path and bollard lights for safe walkways and driveways. ❖ Wall lights to illuminate outdoor entertaining areas, fences, or house facades. They add both security and style.

Question 50

Can I install garden lighting myself?

Accepted Answer

● Plug-in spike spots are DIY-friendly. However, any hard-wired garden lights or wall lights must be installed by a licensed electrician under Australian Standards.

Question 51

How do I create an atmosphere in the garden?

Accepted Answer

● Combine functional lighting (paths and steps) with feature lighting (spike spots on trees or walls) and ambient accents (wall lights in entertaining zones). This layered approach adds depth and flexibility.

Warranty and Returns

Delivery

General questions

LED Lighting: Lifespan & Types

LED Lighting: Installation & Compatibility

LED Lighting: Performance & Savings

LED Lighting: Safety & Environment

IP Rating

Pendant Lighting Tips

Room Lighting Tips: Kitchen

Room Lighting Tips: Living Room

Room Lighting Tips: Bedroom

Room Lighting Tips: Bathroom

Room Lighting Tips: Dining room

Room Lighting Tips: Alfresco lighting

Room Lighting Tips: Alfresco lighting